Warranty Service Request Form
To download a copy of our warranty service request form, please click the link below.
| VC Pans, Cisterns, Urinals & Bidets | 25 years product replacement (VC only) 1 year parts and labour |
| Plastic & In-wall cisterns | 10 years product replacement* 1 year parts and labour *1 year product replacement (commercial) |
| Cistern Valves | 3 years product replacement* *1 year product replacement (commercial) |
| Toilet Seats (PP/Urea) Toilet Seats (Timber) | 5 years product/parts replacement 1 year product/parts replacement |
| Smart Toilet | 25 years product replacement (VC only) 1 year toilet seat replacement 1 year electrical replacement |
| Urinal Rough-in Electronic Kit | 2 years product/parts replacement |
| Tapware | 20 years product replacement* 10 years ceramic disc cartridge/aerator/flexi hose 5 years PVD finishes** 1 year non-PVD finishes** 1 year parts and labour 1 year product replacement (commercial) ** not including normal wear and tear, scratches and damage due to installation or use of abrasive cleaners |
| Electronic Tapware | 2 years product replacement 1 year parts for non PVD finishes 5 years parts for PVD finishes 1 year parts & labour |
| Shower | 20 years product replacement* 1 year parts for non PVD finishes 5 years parts for PVD finishes 1 year parts & labour *Shower hoses, Slides, Soap Dishes, Wall Fixings and Mounting Brackets: 1 year parts replacement *1 year product replacement (commercial) |
| Spare Parts | 5 years replacement product or parts |
| Acrylic Baths | 15 years product replacement 1 year parts and labour |
| Steel Baths | 10 years product replacement 1 year parts and labour |
| Bath components | 1 year parts and labour |
| VC Basins, Shrouds & Pedestals | 25 years product replacement (VC only) 1 year parts and labour |
| Assist Accessories | 20 years product replacement 1 year parts for non PVD finishes 5 years parts for PVD finishes 1 year parts & labour |
| Bathroom & Shower Accessories | 10 years product replacement* 1 year parts for non PVD finishes 5 years parts for PVD finishes 1 year parts & labour *1 year product replacement (commercial) |
| Bottle trap, wastes & Spare Parts | 1 year product/parts replacement |
| Shower Bases Polymarble | 20 years product replacement New base designs launched from 2020 old base designs hold original warranty period |
| Shower Tile Tray | 10 years product replacement |
| Shower Bases SMC | 1 year product replacement |
| Shower Screens | 10 years product/parts replacement |
| Shower Wall | 5 years product replacement |
| Shower Components | 1 year product/parts replacement |
Product Warranty is provided by:
Bathroom Products Australia Pty Ltd
ABN: 87 079 297 617
PO Box 728 Botany, Sydney. NSW. Australia. 1455.
P 1300 717 717 (business hours)
The benefits given by the warranty set out in this document are in addition to any other rights and remedies you may have under a law in relation to the goods to which the warranty relates. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty applies from the date of purchase (not installation), or for new buildings, from the date of handover. The extended warranty only applies to the original owner and is not transferable.
Note: Some BPA products may have a warranty period that differs based on whether they are used for Residential or Commercial purposes. Where terms and conditions for Commercial use are different to these of Residential use, they have been specifically detailed. Commercial use includes all use types other than for normal domestic residential purposes. As part of BPA’s commitment to continuous improvement BPA reserves the right to make changes to its products at any time without prior notification.
To make a claim under this warranty you must contact either the Merchant from which the goods were purchased or BPA directly by on line form and complete the following details:
BPA will then contact you being advised of the claim by you or by the merchant (as the case may be) and depending on the circumstances arrange to either (a) replace the goods (b) repair the goods (c) replace and install new goods (d) request more information (e) reject the claim. BPA reserves the right to provide minor components as ‘Parts Only’ to the customer.
Where the goods claimed have not been installed, you must return the goods at your expense to either their point of purchase, or your nearest BPA distribution centre for evaluation. If the claim is then accepted, BPA will refund the freight cost to you when you give BPA proof of payment of the freight cost and the amount paid. For hygiene reasons, Toilet Seats cannot be returned once the packaging had been opened.
Where BPA has arranged a site-call, and a claim is rejected following inspection (often in the case of unlicensed or incorrect installation), the consumer will be charged a callout fee of $150 + GST, payable to BPA. In a case where BPA had arranged a repair or replacement, based on information received from a customer or merchant, and it was later found that BPA is not liable for the fault as identified on site, BPA will be entitled to recover any costs directly from the customer. BPA reserves the right to charge a service fee, to be payable by the warranty claimant. It is the responsibility of the warranty claimant to ensure that installed products are easily accessible for BPA to carry out warranty service. BPA will not be responsible for any costs where adequate access to products is not provided.
BPA will not accept claims against this warranty where the following conditions are found to exist:
To the extent permitted under Australian Consumer Law, BPA’s responsibility is limited in the following circumstances:
Except as expressly stated, and to the extent permitted by law, this warranty does not include any right to be reimbursed or compensated for physical or financial injury, loss, damage, expense, time or inconvenience {whether direct or indirect) or special or consequential losses arising out of the occurrence of a defect in the parts or products or caused by use or installation of the products or damages cause by acts of nature.
Any part or product not specifically listed has a 1 year warranty period.
Explanation of terms: Parts and labor-this is the warranty period during which the cost of removal and re-installation of a replacement product, should that be required, is covered. Product replacement-this is the warranty period during which an equivalent replacement product will be supplied (note that this may not include installation).
To the extent permitted by law, Bathroom Products Australia will not be liable for any damage to furniture, floor coverings, walls, fixtures or any other consequential loss of any kind caused by any defect in the products or components.
Warranty Periods apply for purchases made from April 1st, 2023
For purchases made before April 1st, 2021 click here.